Return & Refund Policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at silko.malaysia@gmail.com or WhatsApp to +6012 362 9913. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at silko.malaysia@gmail.com.

Damages and issues
Please inspect your order upon receipt and if the item is defective, damaged or received in error, please contact us immediately with a full video and photos to prove that the damage was caused by the shipping company so that we can assess and correct the problem.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. The solutions might be differs based on cases, please do contact our customer service for clarifications.

Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.